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ITIL® 4 Specialist: Drive Stakeholder Value

This course provides comprehensive training on the engagement and interactions between service providers and their customers, users, suppliers, and partners. It covers critical concepts such as Customer Experience (CX), User Experience (UX), and journey mapping. Through this training, you’ll gain the skills to foster a ‘learning and improving’ IT organization and enhance stakeholder value across your services.
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ITIL® 4 Specialist: Drive Stakeholder Value

Accredited By

ITIL and Axelos

Course Overview

The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) certification is an essential step toward achieving the ITIL 4 Managing Professional designation. It focuses on assessing a candidate’s ability to manage successful IT-enabled services and teams. This certification will provide you with a deep understanding of how agile and lean work processes impact IT service management and how to effectively leverage them to enhance service delivery and stakeholder satisfaction.

Key Features

Exam fee included

20 PDUs for self-paced learning

2 simulation exams

Skills Covered

  • Multisupplier management
  • CX (Customer Experience) and UX (User Experience) design
  • Effective communication
  • Relationship management
  • Customer journey mapping
  • SLA (Service Level Agreement) design

Training options

Self Paced Learning

.
  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • Simulation test papers for self-assessment
  • ITIL 4 Specialist: Drive Stakeholder Value exam voucher included
  • 24x7 learner assistance and support
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Stars from $1040
Preferred

Corporate Training

Upskill or reskill your teams
  • Flexible pricing & billing options
  • Private cohorts available
  • Training progress dashboards
  • Skills assessment & benchmarking
  • Platform integration capabilities
  • Dedicated customer success manager
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Benefits

According to Emergen Research, the global Python market is projected to reach USD 100.6 million by 2030, with a revenue CAGR of 44.8% during the forecast period.

As per the 2023 Stack Overflow Developer Survey, Python is used by over 27 million developers globally.

Eligibility

The ITIL 4 Specialist: Drive Stakeholder Value certification is ideal for IT service managers working toward the ITIL Managing Professional (MP) designation. It is also well-suited for professionals in IT service management (ITSM) who focus on managing and integrating stakeholders, enhancing the customer journey and experience, and building relationships with partners and suppliers.

Pre-requisites

Learners should have an undergraduate degree or a high school diploma and must have passed the ITIL 4 Foundation examination.

Course Content

Understanding the Customer Journey
Introduction to the Customer Journey
  • Definition, examples, and integration with value streams.
  • Mastering the customer journey and touchpoints.
Designing and Improving the Customer Journey
  • Personas, design thinking, and leveraging behavioral psychology.
  • Measuring and improving customer journeys across cultures.
Targeting and Engaging Stakeholders
Targeting Markets and Stakeholders
  • Understanding service consumers, internal/external factors, and risk assessments.
  • Market segmentation and analyzing service consumers.
Fostering Stakeholder Relationships
  • Types of relationships, building trust, and managing collaboration.
  • Managing suppliers, partners, and the service integrator role.
Defining Services and Shaping Demand
Shaping Demand and Service Offerings
  • Managing demand, capacity, and service improvement opportunities.
  • Building business cases for service providers and consumers.
Service Offerings and Agile Practices
  • Incorporating user stories, Agile practices, and lean thinking into service offerings.
  • Designing for onboarding and pricing strategies.
Value Co-Creation and Service Realization
Continual Value Co-Creation
  • Ongoing service interactions, service desk operations, and intelligent disobedience.
  • Feedback and nurturing user communities for ongoing service improvements.
Service Value Realization
  • Realizing value in different settings, tracking performance and customer satisfaction.
  • Reporting value realization and driving continual improvement.

Exam & Certification

What are the prerequisites for this course?

To be eligible to take the ITIL 4 Specialist: Drive Stakeholder Value course, applicants should have:

  • Passed the ITIL 4 Foundation examination.
  • Attended an accredited training course for this module.

What is the format for the ITIL 4 Specialist: Drive Stakeholder Value certification exam?

  • Complete ITIL 4 Specialist: Drive Stakeholder Value training.
  • Take the certification exam.
  • Score at least 70% (28 correct answers out of 40) in 90 minutes.

What is the purpose of the ITIL 4 Specialist: Drive Stakeholder Value certification?

  • Provides an understanding of engagement and interactions between service providers, customers, users, suppliers, and partners.
  • Teaches key CX, UX, and journey mapping concepts.
  • Offers practical and strategic methods for planning and continual improvement with agility.

How long will it take to receive my ITIL 4 Specialist: Drive Stakeholder Value exam results?

  • You will receive your exam results within 2 business days after taking the exam.

How do I schedule/book my exam?

  • BELLS has provided a document with detailed instructions, including screenshots, regarding the booking process.

Once I have booked my exam, can I get a refund?

  • Once the exam is booked and the voucher has been issued, it cannot be refunded.

Are there any sample exams available for the ITIL 4 Specialist: Drive Stakeholder Value training?

  • Yes. After training, you will receive a mock test to help you prepare for the exam.

Until when can I procure the exam voucher from BELLS?

  • The exam voucher fee is included in the course price. You must procure the voucher within six months of purchasing the course. If the exam fee increases and you haven’t booked the exam yet, you’ll need to pay the difference.

What is the validity of my exam voucher?

  • Exam vouchers are valid for one year from the date of issuance. If not booked within a year, you will need to purchase a new voucher at the current price.

FAQs

Who conducts the live classroom training sessions?
All our trainers are ITIL-certified professionals with over 15 years of experience in both IT and training.
Is the exam fee included in the ITIL Strategist course fee?
Yes, the course fee covers the examination cost.
Does the ITIL 4 Specialist: Drive Stakeholder Value certificate have an expiration date?
No, the ITIL 4 Specialist: Drive Stakeholder Value certificate does not expire.
What is Global Teaching Assistance?
Our Global Teaching Assistants are subject matter experts dedicated to helping you succeed on your first certification attempt. They actively guide students through the course, providing support from onboarding to project mentorship and job assistance. Global Teaching Assistance is available during regular business hours.

Training provided in partnership with Simplilearn

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Rachel Tan Wen Yen

DTF (June 2023)
The 4-Day Digital Transformation workshop at BELLS Institute was an eye-opener, especially in applying AI apps to enhance work skills. Kelvin Lee accommodated diverse learning paces.

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Mr. Keith, our AI-driven social media marketing trainer, has revolutionized our approach by blending AI with social media strategy through his expertise and hands-on guidance.

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Trainer Ms. Sylvia is very good and experienced in sharing theories and getting participants excited. Darren is always ready to support queries.

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From zero to hero, I’ve learned how to create my first website in just 3 weeks. Basic IT knowledge is important for the weekly assignments.

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The trainer is an excellent tutor, able to coach and motivate learners to gain interest in this videography course. He is very professional in teaching and sharing knowledge.

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A very useful technology to learn – how to reduce repetitive, error-prone manual tasks and automate the integration of applications quickly and easily.
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Phone

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PEI Registration No.: 200810205H

Period of Registration:
18 Mar ’23 – 17 Mar ’25

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