Enroll Now With BELLS And Enjoy Up To 95% Course Subsidies! Call +65 64733936
bells-logo
Enquire Now

ITIL® 4 Specialist: Create, Deliver, and Support

Gain expertise in creating, delivering, and supporting IT-enabled products and services with the ITIL® 4 CDS Specialist certification. This training provides a comprehensive understanding of service performance, quality, and continuous improvement, along with the tools and methods necessary for successful service management.
View Schedule
Download Brochure
ITIL® 4 Specialist

Accredited By

ITIL and Axelos

Course Overview

The ITIL® 4 Specialist: Create, Deliver, and Support course provides the knowledge to integrate value streams and activities for the effective creation, delivery, and support of IT-enabled products and services. It covers essential service management practices within the ITIL framework, including the service creation aspects of ITIL 4. The certification exam is included as part of the course.

Key Features

Exam fee included

Earn 20 PDUs with self-paced learning

Access to 2 simulation exams

Skills Covered

  • Service design
  • Software management
  • Release management
  • Change enablement
  • Service desk management
  • Problem management
  • Service level management
  • Software development
  • Deployment management
  • Service validation and testing
  • Stakeholder satisfaction
  • Incident management
  • Knowledge management
  • Monitoring and event management

Training options

Self Paced Learning

.
  • Lifetime access to high-quality self-paced e-learning content curated by industry experts
  • Simulation test papers for self-assessment
  • ITIL 4 Specialist: Create, Deliver and Support exam voucher included
  • 24x7 learner assistance and support
View Schedule
Stars from $1040
Preferred

Corporate Training

Upskill or reskill your teams
  • Flexible pricing & billing options
  • Private cohorts available
  • Training progress dashboards
  • Skills assessment & benchmarking
  • Platform integration capabilities
  • Dedicated customer success manager
Contact Us

Eligibility

This course is ideal for IT service managers aiming to achieve the ITIL Managing Professional (MP) designation or those involved in managing IT-enabled services. It is well-suited for ITSM managers, ITSM practitioners overseeing IT-enabled products and services, professionals responsible for end-to-end service delivery, and individuals with existing ITIL qualifications who want to expand their expertise.

Pre-requisites

  • An undergraduate degree or high school diploma
  • Successful completion of the ITIL 4 Foundation examination

Course Content

Introduction and Service Value System
Introduction to ITIL 4 Specialist
  • Overview of the ITIL 4 Specialist: Create, Deliver, and Support
  • Understanding the core objectives of the course
Service Value System to Create, Deliver, and Support Services
  • Organizational structure and roles
  • IT and ITSM skills and competencies
  • Workforce planning and employee satisfaction
  • Team culture, collaboration, and leadership (e.g., Servant Leadership)
  • Integration, data sharing, and advanced analytics
  • Automation in service management (RPA, AI, and Machine Learning)
  • CI/CD alignment with ITIL
Value Streams and Service Development
Value Streams for Service Creation, Delivery, and Support
  • ITIL service value streams
  • Designing and mapping value streams
  • Key metrics and performance measures
  • Service development and release
  • Incident management and improvement through value streams
Service Development and Delivery
  • Service requirements and build vs. buy decisions
  • Selecting suitable vendors and sourcing models
  • Service integration management and challenges
  • Techniques for effective service delivery
Service Management and Operations
Service Operations and Prioritization
  • Managing service queues and work prioritization techniques
  • Swarming approach for issue resolution and shift-left strategies
  • Handling algorithmic and heuristic tasks
  • Challenges and considerations in service management
Service Integration and Continuous Improvement
  • Service integration and management (SIAM)
  • Creating a continual improvement culture
  • Key takeaways and considerations for effective service integration
  • Collaborative culture and stakeholder satisfaction

Exam & Certification

What are the prerequisites for this course?

To enroll in the ITIL Specialist training, you must have:

  • Passed the ITIL 4 Foundation examination
  • Attended an accredited training course for this module

What is the format for the ITIL 4 Specialist Create, Deliver, and Support Certification exam?

  • Complete the ITIL 4 Specialist Create, Deliver & Support Certification
  • Take the exam and score at least 70% (28 correct answers out of 40 questions)
  • Exam duration: 90 minutes

What is the purpose of the ITIL 4 Create, Deliver, and Support examination?

The exam assesses whether candidates can effectively apply ITIL 4 principles to the creation, delivery, and support of services. It is a prerequisite for the ITIL 4 Managing Professional designation.

How long will it take to receive my ITIL 4 Create, Deliver, and Support exam results?

You will receive your results within 2 business days after completing the exam.

Once I have booked my exam, can I get a refund?

No, exam vouchers are non-refundable once issued.

Is there a sample exam available for the ITIL 4 Create, Deliver, and Support training?

Yes, after the training, you will receive a mock test to help prepare for the certification exam.

What is the validity of my exam voucher?

Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within this period, you will need to purchase a new voucher at the current price.

FAQs

Who are the trainers for live classroom training?
All of our highly qualified trainers are ITIL-certified with more than 15 years of experience in training and working in IT.
Is the exam fee included in the course fee?
Yes, the examination fee is included in the course fee.
Does my ITIL 4 Create, Deliver, and Support certificate expire?
No, the ITIL 4 Managing Professional Transition Module certificate does not expire.
What is Global Teaching Assistance?
Our teaching assistants are subject matter experts dedicated to helping you get certified on your first attempt. They assist students throughout the course, offering guidance during class onboarding, project mentoring, and job assistance, and are available during business hours.

Training provided in partnership with Simplilearn

Request for a callback

Our team will reach out to you within 1-2 working day(s).

Struggling to find the perfect Schedule

Reach out to us via WhatsApp for more information:
WhatsApp

Hear What Our Learners Say

Experience top-notch learning with BELLS – Singapore’s finest!

Rachel Tan Wen Yen

DTF (June 2023)
The 4-Day Digital Transformation workshop at BELLS Institute was an eye-opener, especially in applying AI apps to enhance work skills. Kelvin Lee accommodated diverse learning paces.

Loh Jia Jia

SMM AI (November 2023)
Mr. Keith, our AI-driven social media marketing trainer, has revolutionized our approach by blending AI with social media strategy through his expertise and hands-on guidance.

Tan Siew Fong

NLP (March 2023)
Trainer Ms. Sylvia is very good and experienced in sharing theories and getting participants excited. Darren is always ready to support queries.

Quek Chun Ming

WIX (May 2023)
From zero to hero, I’ve learned how to create my first website in just 3 weeks. Basic IT knowledge is important for the weekly assignments.

Low Siew Yong

PPV (August 2024)
The trainer is an excellent tutor, able to coach and motivate learners to gain interest in this videography course. He is very professional in teaching and sharing knowledge.

Valliappan Ramasamy

RPA (April 2023)
A very useful technology to learn – how to reduce repetitive, error-prone manual tasks and automate the integration of applications quickly and easily.
bells tech footer

Get In Touch With BELLS

Our team will reach out to you within 1 – 2 working day(s).

HQ Address

2 Leng Kee Road, Thye Hong Centre #04-06/07/08, Singapore 159086

Phone

+65 64733936
(Mon-Fri, 9am-6pm)
(for Customer Service)

Email

enquiries@bells.sg
courses@bells.sg

bells-logo
Programme Partner for CET Programmes (Infocomm Tech Sector)

PEI Registration No.: 200810205H

Period of Registration:
18 Mar ’23 – 17 Mar ’25

Funded Courses

Certified Program

Short Courses

BELLS Tech

Support

Subscribe to Our Newsletter!

Facebook-f Instagram Youtube Linkedin
Copyright © 2024 BELLS Institute of Higher Learning Pte. Ltd. All Rights Reserved.
Privacy policy | Terms and Conditions
Scroll to Top

Register for the Event

Request Course Schedule