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ITIL® 4 Specialist: Create, Deliver, and Support
Gain expertise in creating, delivering, and supporting IT-enabled products and services with the ITIL® 4 CDS Specialist certification. This training provides a comprehensive understanding of service performance, quality, and continuous improvement, along with the tools and methods necessary for successful service management.
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Overview
The ITIL® 4 Specialist: Create, Deliver, and Support course provides the knowledge to integrate value streams and activities for the effective creation, delivery, and support of IT-enabled products and services. It covers essential service management practices within the ITIL framework, including the service creation aspects of ITIL 4. The certification exam is included as part of the course.
Exam fee included
Earn 20 PDUs with self-paced learning
Access to 2 simulation exams
Skills Covered
- Service design
- Software management
- Release management
- Change enablement
- Service desk management
- Problem management
- Service level management
- Software development
- Deployment management
- Service validation and testing
- Stakeholder satisfaction
- Incident management
- Knowledge management
- Monitoring and event management
Benefits
According to Emergen Research, the global Python market is projected to reach USD 100.6 million by 2030, with a revenue CAGR of 44.8% during the forecast period.
According to Emergen Research, the global Python market is projected to reach USD 100.6 million by 2030, with a revenue CAGR of 44.8% during the forecast period.
Eligibility
This course is ideal for IT service managers aiming to achieve the ITIL Managing Professional (MP) designation or those involved in managing IT-enabled services. It is well-suited for ITSM managers, ITSM practitioners overseeing IT-enabled products and services, professionals responsible for end-to-end service delivery, and individuals with existing ITIL qualifications who want to expand their expertise.
Pre-requisites
- An undergraduate degree or high school diploma
- Successful completion of the ITIL 4 Foundation examination
Course Content
Introduction and Service Value System
Introduction to ITIL 4 Specialist
- Overview of the ITIL 4 Specialist: Create, Deliver, and Support
- Understanding the core objectives of the course
- Organizational structure and roles
- IT and ITSM skills and competencies
- Workforce planning and employee satisfaction
- Team culture, collaboration, and leadership (e.g., Servant Leadership)
- Integration, data sharing, and advanced analytics
- Automation in service management (RPA, AI, and Machine Learning)
- CI/CD alignment with ITIL
Value Streams and Service Development
Value Streams for Service Creation, Delivery, and Support
- ITIL service value streams
- Designing and mapping value streams
- Key metrics and performance measures
- Service development and release
- Incident management and improvement through value streams
- Service requirements and build vs. buy decisions
- Selecting suitable vendors and sourcing models
- Service integration management and challenges
- Techniques for effective service delivery
Service Management and Operations
Service Operations and Prioritization
- Managing service queues and work prioritization techniques
- Swarming approach for issue resolution and shift-left strategies
- Handling algorithmic and heuristic tasks
- Challenges and considerations in service management
- Service integration and management (SIAM)
- Creating a continual improvement culture
- Key takeaways and considerations for effective service integration
- Collaborative culture and stakeholder satisfaction
Training Options
Self Paced Learning
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Lifetime access to high-quality self-paced e-learning content curated by industry experts
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Simulation test papers for self-assessment
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ITIL 4 Specialist: Create, Deliver and Support exam voucher included
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24x7 learner assistance and support
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Starts from $1040
Preferred
Corporate Training
Upskill or reskill your teams-
Flexible pricing & billing options
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Private cohorts available
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Training progress dashboards
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Skills assessment & benchmarking
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Platform integration capabilities
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Dedicated customer success manager
6 Reasons to Upskill with BELLS
👨🏻🏫 Strong Alumni-hub
With more than 140,000 graduates, our alumni community is a testament to the trust and credibility we’ve built over the years.
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Live, instructor led classroom where the trainers provide live demonstrations of every procedure, open discussions and step-by-step guidance to ensure students can fully grasp and apply the techniques effectively.
✍🏻 Practical
Courses are designed with hands-on learning with practical exercises, and real life case studies as roleplay ensuring you not only understand the theory but also gain real-world experience to apply skills immediately in professional settings.
💡 Expert-Led
Gain valuable insights through training led by seasoned industry experts and experienced instructors, providing practical knowledge and real-world applications to enhance your skills and accelerate your learning journey.
🏢 Multiple Learning centers
Our widespread training centers across Singapore make it convenient for students to attend classes close to home, ensuring accessibility and flexibility in scheduling and location.
📊 Industry-validated Courseware
Engage in hands-on projects and analyse real case studies during class, allowing you to apply theoretical knowledge to practical scenarios, enhancing your understanding and preparing you for real-world challenges.
Why Choose BELLS
BELLS Tech combines structured learning, hands-on skill-building, and personal career support—so you’re not just certified, you’re job-ready.
Exam & Certification
What are the prerequisites for this course?
To enroll in the ITIL Specialist training, you must have:
- Passed the ITIL 4 Foundation examination
- Attended an accredited training course for this module
What is the format for the ITIL 4 Specialist Create, Deliver, and Support Certification exam?
- Complete the ITIL 4 Specialist Create, Deliver & Support Certification
- Take the exam and score at least 70% (28 correct answers out of 40 questions)
- Exam duration: 90 minutes
What is the purpose of the ITIL 4 Create, Deliver, and Support examination?
The exam assesses whether candidates can effectively apply ITIL 4 principles to the creation, delivery, and support of services. It is a prerequisite for the ITIL 4 Managing Professional designation.
How long will it take to receive my ITIL 4 Create, Deliver, and Support exam results?
You will receive your results within 2 business days after completing the exam.
Once I have booked my exam, can I get a refund?
No, exam vouchers are non-refundable once issued.
Is there a sample exam available for the ITIL 4 Create, Deliver, and Support training?
Yes, after the training, you will receive a mock test to help prepare for the certification exam.
What is the validity of my exam voucher?
Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within this period, you will need to purchase a new voucher at the current price.
FAQs
Who are the trainers for live classroom training?
All of our highly qualified trainers are ITIL-certified with more than 15 years of experience in training and working in IT.
Is the exam fee included in the course fee?
Yes, the examination fee is included in the course fee.
Does my ITIL 4 Create, Deliver, and Support certificate expire?
No, the ITIL 4 Managing Professional Transition Module certificate does not expire.
What is Global Teaching Assistance?
Our teaching assistants are subject matter experts dedicated to helping you get certified on your first attempt. They assist students throughout the course, offering guidance during class onboarding, project mentoring, and job assistance, and are available during business hours.