ITIL^®4 Foundation

ITIL Certification: Unlocking Excellence in IT Management

Guaranteed ITIL Certification Exam Success on Your First Attempt
Includes 22 PDUs | 30+ Quizzes | 4 Mock Exams | 6 Simulation Assessments
Access to 100+ Premium Exam Questions | Cheat Sheet | Exam Success Study Plan
Bundled with PeopleCert Training Material, Exam Fee, and E-book
Comprehensive Learning with Real-World Case Studies, Quizzes, and More

Accredited By

Course Overview

Prepare for the ITIL® 4 Foundation Certification with our comprehensive blended learning approach. Develop key IT service management skills, enhance team collaboration, and drive business value. Experience a mix of live sessions and self-paced learning, enriched with assessments and practical case studies. This course not only equips you for the certification exam but also empowers you to strengthen IT teamwork and performance.

Key Features

Skills Covered

Core ITIL concepts and frameworks
ITIL process models and their applications
Enhancing customer experience through ITIL
15 essential ITIL best practices
Foundational ITIL principles
Effective service level management strategies
Improving ITSM (IT Service Management) efficiency

Training options

Lifetime access to high-quality self-paced eLearning content curated by industry experts
4 simulation test papers for self-assessment
ITIL 4 Foundation exam voucher included
2 Official Sample Papers from PeopleCert
Earn 19 PDUs for your continual learning
24x7 learner assistance and support

Blended learning delivery model (self-paced eLearning and/or instructor-led options)
Flexible pricing options
Enterprise grade Learning Management System (LMS)
Enterprise dashboards for individuals and teams
24x7 learner assistance and support

Everything in Self-Paced Learning, plus
Flexi Pass Enabled: Flexibility to reschedule your cohort within first 90 days of access.
Live, online classroom training by top instructors and practitioners

Preferred

Eligibility

This ITIL® 4 certification course is ideal for IT executives, architects, operations managers, audit managers, planners, consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Whether you are an experienced IT professional or just starting your career, earning the ITIL® 4 Foundation certification will enhance your skills and career prospects.

Pre-requisites

Participants should have either a high school diploma or an undergraduate degree.

Course Content

Introduction and Core Service Concepts

Course Introduction

Overview of the Course

Key Concepts of Service Management

Introduction to Key Concepts
Understanding Service Management
Identifying Stakeholders
Roles of Service Consumers
Overview of Products and Services
Exploring Service Offerings
Service Relationships Explained
Understanding Value, Costs, and Risks
Risk Management in Services
Utility and Warranty Concepts
Key Insights
Knowledge Check

Four Dimensions of Service Management:

Overview of the Four Dimensions
People and Organizations
Role of Information and Technology
Compliance with IT Regulations
Selecting Suitable Technologies
Cloud Computing Fundamentals
Partner and Supplier Relationships
Developing Organizational Strategy
Value Streams and Process Management
Summary and Key Takeaways
Knowledge Check

ITIL Service Value System and Value Chain

The ITIL Service Value System (SVS)

Components of the SVS
Breaking Down Organizational Silos
Key ITIL Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate
Principle Interactions
Summary and Takeaways
Knowledge Check

Service Value Chain Operations:

Introduction to the Value Chain
Planning Activities
Improvement Initiatives
Engaging Stakeholders
Designing and Transitioning Services
Building or Obtaining Resources
Delivering and Supporting Services
Understanding Service Value Streams
Summary and Takeaways
Knowledge Check

ITIL Management Practices

Overview of ITIL Management Practices:

Continuous Improvement
Managing Information Security
Relationship Management
Managing Supplier Relationships
Change Enablement Process
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Desk Operations
Managing Service Levels
Service Request Management
Deployment Management
ITIL Key Terminology
Summary and Takeaways
Knowledge Check

Exam & Certification

What is ITIL?

ITIL (Information Technology Infrastructure Library) is a globally recognized framework for managing IT services efficiently. It promotes best practices for delivering high-quality services, enhancing risk management, and improving planning and incident management. ITIL supports businesses in building scalable IT environments aligned with modern digital strategies, fostering continuous growth and operational excellence.

What is ITIL Certification?

ITIL certification demonstrates your expertise in IT service management practices. It validates your understanding of ITIL concepts, processes, and methodologies, showcasing your ability to apply them effectively. Many organizations prefer certified professionals to ensure consistency and service excellence. Obtaining ITIL certification through BELLS enhances your credibility, career prospects, and ability to contribute to business growth.

What is the ITIL 4 Foundation Exam?

The ITIL 4 Foundation exam is an entry-level certification that assesses your grasp of ITIL principles, including Lean, Agile, and DevOps. Available online, this exam offers flexibility for professionals to take it at their convenience. BELLS’ ITIL 4 Certification Training Course equips you with the knowledge and practical skills needed to manage IT services effectively, ensuring you're well-prepared to pass the exam on your first attempt.

What are the Benefits of ITIL Certification?

ITIL certification offers several key advantages:

Higher Earning Potential: Certified professionals gain in-demand skills, increasing their value and earning prospects.
Improved Efficiency: ITIL frameworks enhance operational effectiveness and productivity.
Better Risk Management: ITIL equips professionals to identify, manage, and mitigate risks through structured practices and strategies.

Are ITIL Certifications Worth It?

Yes, ITIL certifications are valuable for professionals seeking to advance their careers in IT service management. They help unlock mid- to senior-level roles, validate your expertise, and enhance earning potential. BELLS’ ITIL Certification Training Course provides the tools and knowledge to pass the exam and position yourself for success in your career journey.

FAQs

Why should you opt for BELLS ITIL certification?

BELLS ITIL certification is ideal for IT professionals looking to enhance their organization’s service delivery. The ITIL® 4 Certification Training Course from BELLS offers several benefits:

Comprehensive Curriculum: Covers key ITIL 4 concepts, providing a thorough understanding of IT service management.
Experienced Instructors: Learn from experts with real-world insights.
Flexible Learning Options: Access high-quality self-paced content to study at your convenience.
Exam Preparation: Increases your chances of passing the ITIL 4 Foundation exam on your first attempt.

What is the passing score for the ITIL certification exam?

To pass the ITIL certification exam, you need to score at least 65%.

What are the prerequisites for ITIL certification?

There are no specific prerequisites. Anyone interested in IT service management can enroll in ITIL certification courses.

How do I renew my ITIL certification?

Starting January 1, 2023, ITIL certifications are valid for three years. You can renew them by:

Retaking the exam before the expiry date.
Earning further certifications, which updates all certification renewal dates.
Logging 20 CPD points annually through the MyAxelos platform for three consecutive years.

What are the roles and responsibilities of ITIL professionals?

ITIL professionals manage the entire IT lifecycle and are responsible for:

Defining strategies, policies, and standards.
Ensuring service quality and monitoring performance indicators.
Managing costs and driving continuous improvement.
Overseeing problem management and service enhancements.

Where can I find ITIL practice questions?

BELLS offers a free ITIL 4 Foundation practice test that includes questions related to the exam and helps you prepare effectively.

What are the ITIL certification paths?

ITIL offers three career paths after obtaining the ITIL 4 Foundation certification:

ITIL Practice Manager: Specializes in specific ITIL management practices.
ITIL Managing Professional (MP): For those working with technology and digital teams, focusing on practical skills.
ITIL Strategic Leader (SL): Covers IT services that impact business strategies.
After completing MP and SL paths, you can apply for the ITIL Master designation, requiring five years of experience and in-depth knowledge of the ITIL framework.

What are the ITIL 4 Foundation certification requirements?

Candidates must complete the ITIL 4 Foundation training and pass the exam with at least 65% marks. Results are typically released within 15 days.

How do I enroll in the ITIL 4 Foundation certification?

The enrollment process involves:

Submitting an application.
Review and selection by the admission panel.
Payment of course fees and starting the course.

What is the salary range for ITIL 4-certified professionals?

ITIL-certified professionals earn competitive salaries. In the US, average salaries are around $108,000 annually, while in India, professionals earn approximately INR 10 Lakhs.

Training provided in partnership with Simplilearn

Request for a callback

Our team will reach out to you within 1-2 working day(s).

Struggling to find the perfect Schedule

Reach out to us via WhatsApp for more information:

Hear What Our Learners Say

Experience top-notch learning with BELLS – Singapore’s finest!

Get In Touch With BELLS

Our team will reach out to you within 1 – 2 working day(s).

IT DOMAINS

Featured Courses

SCTP Business Digitalisation Specialist

SCTP Diploma in Digital Marketing with AI Integration

SCTP Cybersecurity Professional

SCTP Blockchain Developer

SCTP Full Stack Developer

Social Media Marketing with AI Tools

Funded Courses

SCTP Cybersecurity Professional

SCTP Business Digitalisation Specialist

Data & Digital Analytics

Fundamentals in Blockchain

Digital Transformation in the Era of 5G & AI

SCTP Full Stack Developer

Self Paced E-Learning

Python Training

ITIL® 4 Strategist: Direct, Plan, and Improve

ITIL® 4 Specialist: Drive Stakeholder Value

ITIL® 4 Specialist: Create, Deliver, and Support

ITIL® 4 Specialist: High Velocity IT

Certification Courses

Certified ScrumMaster (CSM) Certification Training

PMP training with Exam