Lifetime access to high-quality self-paced eLearning content curated by industry experts 
ITIL®4 Foundation
ITIL Certification: Unlocking Excellence in IT Management
- Guaranteed ITIL Certification Exam Success on Your First Attempt
- Includes 22 PDUs | 30+ Quizzes | 4 Mock Exams | 6 Simulation Assessments
- Access to 100+ Premium Exam Questions | Cheat Sheet | Exam Success Study Plan
- Bundled with PeopleCert Training Material, Exam Fee, and E-book
- Comprehensive Learning with Real-World Case Studies, Quizzes, and More
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Overview
Prepare for the ITIL® 4 Foundation Certification with our comprehensive blended learning approach. Develop key IT service management skills, enhance team collaboration, and drive business value. Experience a mix of live sessions and self-paced learning, enriched with assessments and practical case studies. This course not only equips you for the certification exam but also empowers you to strengthen IT teamwork and performance.
Comprehensive Practice
30 quizzes, 2 real-world industry case studies, 4 mock tests, and 6 simulation assessments
Accredited Curriculum
Lifetime access to recorded sessions and self-paced learning materials
Earn 22 PDUs
Maximize your professional development with instructor-led sessions
Official Resources
Access to PeopleCert’s official content
All-Inclusive Fee
Course fee covers the certification exam
Skills Covered
- Core ITIL concepts and frameworks
- ITIL process models and their applications
- Enhancing customer experience through ITIL
- 15 essential ITIL best practices
- Foundational ITIL principles
- Effective service level management strategies
- Improving ITSM (IT Service Management) efficiency
Benefits
According to Emergen Research, the global Python market is projected to reach USD 100.6 million by 2030, with a revenue CAGR of 44.8% during the forecast period.
According to Emergen Research, the global Python market is projected to reach USD 100.6 million by 2030, with a revenue CAGR of 44.8% during the forecast period.
Eligibility
This ITIL® 4 certification course is ideal for IT executives, architects, operations managers, audit managers, planners, consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Whether you are an experienced IT professional or just starting your career, earning the ITIL® 4 Foundation certification will enhance your skills and career prospects.
Pre-requisites
Participants should have either a high school diploma or an undergraduate degree.
Course Content
Introduction and Core Service Concepts
Course Introduction
- Overview of the Course
- Introduction to Key Concepts
- Understanding Service Management
- Identifying Stakeholders
- Roles of Service Consumers
- Overview of Products and Services
- Exploring Service Offerings
- Service Relationships Explained
- Understanding Value, Costs, and Risks
- Risk Management in Services
- Utility and Warranty Concepts
- Key Insights
- Knowledge Check
- Overview of the Four Dimensions
- People and Organizations
- Role of Information and Technology
- Compliance with IT Regulations
- Selecting Suitable Technologies
- Cloud Computing Fundamentals
- Partner and Supplier Relationships
- Developing Organizational Strategy
- Value Streams and Process Management
- Summary and Key Takeaways
- Knowledge Check
ITIL Service Value System and Value Chain
The ITIL Service Value System (SVS)
- Components of the SVS
- Breaking Down Organizational Silos
- Key ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
- Principle Interactions
- Summary and Takeaways
- Knowledge Check
- Introduction to the Value Chain
- Planning Activities
- Improvement Initiatives
- Engaging Stakeholders
- Designing and Transitioning Services
- Building or Obtaining Resources
- Delivering and Supporting Services
- Understanding Service Value Streams
- Summary and Takeaways
- Knowledge Check
ITIL Management Practices
Overview of ITIL Management Practices:
- Continuous Improvement
- Managing Information Security
- Relationship Management
- Managing Supplier Relationships
- Change Enablement Process
- Incident Management
- IT Asset Management
- Monitoring and Event Management
- Problem Management
- Release Management
- Service Configuration Management
- Service Desk Operations
- Managing Service Levels
- Service Request Management
- Deployment Management
- ITIL Key Terminology
- Summary and Takeaways
- Knowledge Check
Training Options
Self Paced Learning
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Lifetime access to high-quality self-paced eLearning content curated by industry experts
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4 simulation test papers for self-assessment
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ITIL 4 Foundation exam voucher included
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2 Official Sample Papers from PeopleCert
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Earn 19 PDUs for your continual learning
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24x7 learner assistance and support
Online Bootcamp
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Everything in Self-Paced Learning, plus
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Flexi Pass Enabled: Flexibility to reschedule your cohort within first 90 days of access.
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Live, online classroom training by top instructors and practitioners
View Schedule
Starts from $430
Preferred
Corporate Training
Upskill or reskill your teams-
Blended learning delivery model (self-paced eLearning and/or instructor-led options)
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Flexible pricing options
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Enterprise grade Learning Management System (LMS)
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Enterprise dashboards for individuals and teams
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24x7 learner assistance and support
6 Reasons to Upskill with BELLS
👨🏻🏫 Strong Alumni-hub
With more than 140,000 graduates, our alumni community is a testament to the trust and credibility we’ve built over the years.
🧩 Interactive
Live, instructor led classroom where the trainers provide live demonstrations of every procedure, open discussions and step-by-step guidance to ensure students can fully grasp and apply the techniques effectively.
✍🏻 Practical
Courses are designed with hands-on learning with practical exercises, and real life case studies as roleplay ensuring you not only understand the theory but also gain real-world experience to apply skills immediately in professional settings.
💡 Expert-Led
Gain valuable insights through training led by seasoned industry experts and experienced instructors, providing practical knowledge and real-world applications to enhance your skills and accelerate your learning journey.
🏢 Multiple Learning centers
Our widespread training centers across Singapore make it convenient for students to attend classes close to home, ensuring accessibility and flexibility in scheduling and location.
📊 Industry-validated Courseware
Engage in hands-on projects and analyse real case studies during class, allowing you to apply theoretical knowledge to practical scenarios, enhancing your understanding and preparing you for real-world challenges.
Why Choose BELLS
BELLS Tech combines structured learning, hands-on skill-building, and personal career support—so you’re not just certified, you’re job-ready.
Exam & Certification
What is ITIL?
ITIL (Information Technology Infrastructure Library) is a globally recognized framework for managing IT services efficiently. It promotes best practices for delivering high-quality services, enhancing risk management, and improving planning and incident management. ITIL supports businesses in building scalable IT environments aligned with modern digital strategies, fostering continuous growth and operational excellence.
What is ITIL Certification?
ITIL certification demonstrates your expertise in IT service management practices. It validates your understanding of ITIL concepts, processes, and methodologies, showcasing your ability to apply them effectively. Many organizations prefer certified professionals to ensure consistency and service excellence. Obtaining ITIL certification through BELLS enhances your credibility, career prospects, and ability to contribute to business growth.
What is the ITIL 4 Foundation Exam?
The ITIL 4 Foundation exam is an entry-level certification that assesses your grasp of ITIL principles, including Lean, Agile, and DevOps. Available online, this exam offers flexibility for professionals to take it at their convenience. BELLS’ ITIL 4 Certification Training Course equips you with the knowledge and practical skills needed to manage IT services effectively, ensuring you're well-prepared to pass the exam on your first attempt.
What are the Benefits of ITIL Certification?
ITIL certification offers several key advantages:
- Higher Earning Potential: Certified professionals gain in-demand skills, increasing their value and earning prospects.
- Improved Efficiency: ITIL frameworks enhance operational effectiveness and productivity.
- Better Risk Management: ITIL equips professionals to identify, manage, and mitigate risks through structured practices and strategies.
Are ITIL Certifications Worth It?
Yes, ITIL certifications are valuable for professionals seeking to advance their careers in IT service management. They help unlock mid- to senior-level roles, validate your expertise, and enhance earning potential. BELLS’ ITIL Certification Training Course provides the tools and knowledge to pass the exam and position yourself for success in your career journey.
FAQs
Why should you opt for BELLS ITIL certification?
BELLS ITIL certification is ideal for IT professionals looking to enhance their organization’s service delivery. The ITIL® 4 Certification Training Course from BELLS offers several benefits:
- Comprehensive Curriculum: Covers key ITIL 4 concepts, providing a thorough understanding of IT service management.
- Experienced Instructors: Learn from experts with real-world insights.
- Flexible Learning Options: Access high-quality self-paced content to study at your convenience.
- Exam Preparation: Increases your chances of passing the ITIL 4 Foundation exam on your first attempt.
What is the passing score for the ITIL certification exam?
To pass the ITIL certification exam, you need to score at least 65%.
What are the prerequisites for ITIL certification?
There are no specific prerequisites. Anyone interested in IT service management can enroll in ITIL certification courses.
How do I renew my ITIL certification?
Starting January 1, 2023, ITIL certifications are valid for three years. You can renew them by:
- Retaking the exam before the expiry date.
- Earning further certifications, which updates all certification renewal dates.
- Logging 20 CPD points annually through the MyAxelos platform for three consecutive years.
What are the roles and responsibilities of ITIL professionals?
ITIL professionals manage the entire IT lifecycle and are responsible for:
- Defining strategies, policies, and standards.
- Ensuring service quality and monitoring performance indicators.
- Managing costs and driving continuous improvement.
- Overseeing problem management and service enhancements.
Where can I find ITIL practice questions?
BELLS offers a free ITIL 4 Foundation practice test that includes questions related to the exam and helps you prepare effectively.
What are the ITIL certification paths?
ITIL offers three career paths after obtaining the ITIL 4 Foundation certification:
- ITIL Practice Manager: Specializes in specific ITIL management practices.
- ITIL Managing Professional (MP): For those working with technology and digital teams, focusing on practical skills.
- ITIL Strategic Leader (SL): Covers IT services that impact business strategies.
- After completing MP and SL paths, you can apply for the ITIL Master designation, requiring five years of experience and in-depth knowledge of the ITIL framework.
What are the ITIL 4 Foundation certification requirements?
Candidates must complete the ITIL 4 Foundation training and pass the exam with at least 65% marks. Results are typically released within 15 days.
How do I enroll in the ITIL 4 Foundation certification?
The enrollment process involves:
- Submitting an application.
- Review and selection by the admission panel.
- Payment of course fees and starting the course.
What is the salary range for ITIL 4-certified professionals?
ITIL-certified professionals earn competitive salaries. In the US, average salaries are around $108,000 annually, while in India, professionals earn approximately INR 10 Lakhs.