Support Centre
Tell us how we can help
Topics that helps clear off your concerns on our academy or classes includes:
Courses Overview
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Fees & Refund Policy
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Eligible Fundings
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Student and Graduate Outcome
View Outcomes
Learner Policies & Procedures
Transfer, withdrawal, deferment and dispute resolution
Student Support Services
We provide support services and programmes to meet students’ needs and enhance their educational experience.
For New Students
- Communication: Individual calls to students or agents about arrival arrangements, where applicable.
- Health: Medical screening arrangements, where applicable.
- Immigration: Visa and Student Pass applications, where applicable.
- Logistics: Accommodation support, where applicable.
- Finance: Bank account opening support, where applicable.
- Orientation: Student orientation programme.
For Current Students
- Health and safety: Medical insurance, where applicable, and first aid certified staff.
- Academic and personal support: A student counsellor for academic and discipline issues, and a dispute resolution process.
- Learning resources: Online access to learning material references.
- Financial support: Laptop T-Loan Services and Fee Protection Scheme.
- Career development: Certified coach, mentorship sessions, job opportunities from partners and freelance assignments.
- Communication and feedback: Feedback channels and personalised progress updates, including attendance, behaviour, academic performance and student issues.
For Graduates
- Alumni support: Networking opportunities.
- Event invitations: Invitations to Institute events.
Career and Employability Support for SCTP Students
Additional support helps SCTP students prepare for employment and career progression.
- Career readiness: Resume guidance, career advisory, industry insights, employability workshops and job search strategies.
- Employment support: Employer outreach, networking opportunities and interview preparation.